Privacy Policy

Ravine Media (“Ravine Media,” “we,” “us”) provides videography and photography services in Southwest Florida. This policy explains what information we collect through ravinemedia.co, how we use it, and the choices you have.

Information we collect

• Booking and quote requests: your name, phone number, email, the type of shoot, date, location, budget and any details you share.
• Client accounts: your name, email address and login credentials when you create an account to receive your media. If you sign in with Google, Google shares your name and email with us.
• Payments: when you pay a deposit, Stripe collects your card and billing details. We receive your name, email, the amount and whether the payment went through, never your full card number.
• Codes: any promo or referral code you enter, saved with your request. If you open a partner's referral link, the code is remembered in your browser for 30 days.
• Questions you type in the “Ask” box: used only to show you an answer from our FAQ. We don't save them.
• Your media: the photos and videos we deliver to your account, and any files you send us for a project.
• Reviews: your name, rating and review text if you leave a review.
• Referral program: if you apply, your chosen code, payout handle (such as Venmo or Zelle) and how you plan to share it. Partners see a list of their referrals' shoot types and booking status, never their names or contact details.
• Basic technical data: standard server logs (such as IP address and browser type) kept by our hosting provider for security and reliability.

How we use it

• To reply to your inquiry, prepare a quote, schedule and deliver your shoot, including an automatic text or email confirming we got your request. Reply STOP to any text to opt out.
• To take deposits, apply discounts and pay referral partners.
• To give you secure access to your delivered media.
• To display reviews you've chosen to share, after moderation.
• To keep the website secure and working properly.

We do not sell your personal information, and we don't use it for third-party advertising.

Text messaging: we never sell, rent or share your mobile number or your consent to receive texts with anyone for their marketing. Numbers are used only to communicate with you about your request and booking.

Service providers

We rely on a small number of providers who process information on our behalf, only as needed to run the site and our services:

• Vercel (website hosting)
• FormSubmit (delivering booking requests to our inbox and confirming them by email)
• ntfy (a private notification to our phone when a new request comes in, including the contact details you entered so we can reply quickly)
• Twilio (sending text messages about your request, if we text you through it)
• Stripe (processing deposit payments; we never see or store your full card number)
• Supabase (booking requests, client accounts, secure media storage and reviews)
• Google (optional sign-in with your Google account, and posting a review on our Google Business Profile if you choose to; Google's own privacy policy applies)
• Vercel Web Analytics (anonymous visit counts such as pages viewed and device type, with no cookies and no personal profiles)

Cookies and browser storage

We use only essential cookies, such as the session cookie that keeps you signed in to your client account. Your browser also stores a few small preferences on your device, like light or dark mode, whether you've seen our first-shoot offer, and a promo or referral code you're using. We don't use advertising or cross-site tracking cookies.

Portfolio use

We may feature work from shoots in our portfolio and on social media unless we've agreed otherwise in writing. If you'd like something removed, contact us and we'll take it down.

How long we keep information

Inquiries are kept as long as needed to respond and for reasonable business records. Delivered media stays available in your account for as long as it's active, or until you ask us to delete it. We recommend downloading your files for safekeeping.

Your choices and rights

You can ask us to access, correct or delete your personal information, or close your account, at any time by emailing ravinemedia.co@gmail.com. We'll respond within a reasonable time.

Security

Accounts use secure, industry-standard authentication, and delivered media is stored privately and shared only through time-limited links. No system is perfectly secure, but we take reasonable steps to protect your information.

Children

Our services and accounts are intended for adults. We don't knowingly collect information from children under 13.

Changes

If we update this policy, we'll change the date at the top of this page.

Contact

Ravine Media · Southwest Florida · ravinemedia.co@gmail.com · (239) 309-5814